FAQ

Q: How much does it cost to ship the items I'm looking at buying?

A: Our web site uses freight calculators to calculate the cost of shipping directly to your address. To get your shipping costs, simply place the items that you are interested in purchasing into your shopping cart and fill out the first checkout page. All we need is the billing and shipping addresses and the shipping method you are interested in (ground, 2nd Day Air, etc.) which you can select at the bottom of the page. Continue, and we'll display the shipping cost on the next/final page - before you have to give us credit card information.

Q: How do I know if an item is in stock or not?

A: If there is a button by the product you are looking to buy, it is in stock.

If an item is not in stock, the web site will not let you order it. This will be apparent in one of two ways; First web site will not let you add the item to your shopping basket if it is not in stock. Usually you will just see an icon that displays our phone number. Secondly, if you have added an item to your shopping basket which has since sold out, the value "0" will appear in the quantity field of your shopping basket.

Q: How long will it take for my order to get to me?

A: Generally, we process and ship all orders within 3 business days. From there, all of the lower 48 states are within 2-5 business days transit time by UPS Ground shipping. 2nd Day Air and Standard Overnight shipping options are also available. These express orders will receive expedited processing and will leave our warehouse within 2 business days following order verification and will arrive 1-2 business days later.

Q: Where are you located?

A: We are located in Avon, Ohio, which is 20 miles west of Cleveland.

Q: Your prices are so low; are your products really brand new?

A: Yes, absolutely. All of the products on our web site are 100% brand new, full USA retail packages. All of our products come with the complete factory warranty, all originally packaged accessory items (cables, batteries, manuals, etc.), and are in the factory direct retail packaging.

If you're interested in open box items or manufacturer direct refurbished items, we do carry these in our Clearance Center. All open box and factory-refurbished items are clearly marked as such. To visit the clearance center, click here.

Q: Are you an authorized dealer for the products you sell?

A: Yes, absolutely. We are an authorized dealer for every product that we sell - allowing you to receive full factory support with regards to warranty service and customer support. Also, should there be any manufacturer mail-in rebate offers on products you are interested in purchasing, you will qualify to be awarded these rebates. Purchasing products from dealers who are not authorized will negate these rebates.

Q: What is your return policy?

A: Our return policy can be found by clicking here.

Q: What does “unopened box” mean on your return policy?

A: Unopened means the box has not been opened and nothing has been removed or handled from the packaging. Once an item is opened it is no longer new and we only accept opened products for return if there is a defect within 30 days of shipping. TVs 20” or larger and all floor-standing speakers are factory service only and cannot be returned to us. We will gladly help you locate a factory authorized service center for these products. Our full return policy can be found by clicking here.

Q: If I don’t like an item, can I return it?

A: We cannot accept back an item once it has been opened unless there is a defect. Any products returned with missing or damaged original contents, or false claims of defect, condition or damage will be refused or assessed a minimum restocking fee of 20%, at our discretion.

Q: Can I order any other way than by credit card?

A: The easiest and most preferred way to order from us is by credit card. However, you may order from us by using a Bank/Certified Check or Money Order. We do not accept personal checks or business checks.

To order:

Place all of the items in your shopping cart and proceed to fill out the billing and shipping information. Select your shipping method and continue to the final checkout page. You will then arrive at the page where you would normally give us credit card information. Print that page out and mail it with your Bank/Certified Check or Money Order - your final total will appear at the lower right. Please also include your e-mail address so that we can send you notifications of when we process your order, and the tracking number when it ships from us.

Q: Do You Accept Purchase Orders?

A: BestPriceAudioVideo.com is happy to accept Purchase Orders from Government Agencies, Educational Organizations and established companies, though we reserve the right to refuse any purchase order. Purchase Orders may be mailed or faxed. Please visit our Institutional Sales page for more information about ordering via Purchase Order.

Q: Will you share my personal information with other companies?

A: Absolutely Not!

All of our customers' personal and financial information is considered private and is maintained as 100% confidential at all times. We do not share or sell personal information of any nature with any third party for any reason.

Q: If I place an order, when will it ship?

A: Hours of operation are Monday through Friday 10am to 6pm, excluding holidays. We generally get all ground packages shipped out within 3 business days and express shipping orders within 2 business days after the sale has been entered on our site.

Q: If I place an express order, when will it ship?

A: Expedited shipping options (Standard 2nd Day or Overnight) refer to the time it will take the delivery company to transport the package from our warehouse to you. It does not refer to the amount of time it takes us to process your order, verify your credit card, and package your order. Express orders are processed within 2 business days or less, contingent upon proper billing and shipping address verification. While most express orders leave within 1 business day, we cannot guarantee shipping until 2 business days after placing the order. Please be aware that we do not have a rush processing option. Our processing time is there to ensure quality and accuracy in sending your product. Click here to learn how to avoid delays with your order.

Q: After I place an order, will you contact me and try to sell me items I do not wish to buy before shipping it?

A: No, unlike some other shops on the web that advertise prices too good to be true, we will simply take and ship your order (after authorization) in an expedient manner. No hard sells, no bait-and-switch tactics - just quick, friendly service. Everything on our site is available a la carte - buy what you want, as much or as little as you want, when you want.

Q: Will you still ship my order, even if I do not also purchase additional accessories for the item?

A: Yes, of course!

Q: What happens if I receive a product that was damaged during shipment?

A: We package everything to ensure that normal courier handling of your package will not damage the contents inside. Almost everything we send out is double boxed, and contains protective packing material to help absorb shock and light direct hits. Every shipment is insured as well.

Occasionally a customer receives a package which arrives damaged, due to courier mishandling or shipping mishap. In the event that you receive a package with substantial visible damage, do the following:

First: Inspect the manufacturer’s box of your item(s). Since we package everything based on the needs of the product, most instances of damage to the outer packaging do not yield damage to the product(s).

Second: Inspect and use the actual items(s) to see if there is any damage.

If the product is visibly damaged after inspection, or is not functioning properly, please call us immediately at (800) 982-8273 and we will discuss how to replace your shipment.

Q: What do I do if I receive a product that does not work upon arrival?

A: If an item does not appear to be functioning properly when you receive it, do the following:

First, contact the manufacturer at the manufacturer's technical support center. Due to the complexity of consumer electronics, many items have settings and options that need to be changed or initially configured to function properly and we have found that the manufacturer is the best source of information to provide the initial troubleshooting that you'll need. Contact information for the specific brand/product can be found in the instruction manual/user guide that accompanies the product.

Second: If the manufacturer deems the product to be defective and says it should be replaced, you can request a return authorization on our web site so that we can exchange the item for you. Click here to request a return authorization.

Q: Do you accept international orders or ship internationally?

A: We do not accept any international credit cards. This is due to order authorization procedures, fraud protection, shipping and insurance reasons. We will only accept and process orders from the continental US, Alaska, and Hawaii. Alaska and Hawaii can use UPS 2nd Day Air or ground, which takes about 5 business days in transit time to major cities.  If you pick an incorrect shipping option at checkout, we will contact you prior to sending the item(s).

Q: Can you ship to APO/FPO addresses?

A: Yes, we can ship most items under 30 pounds (gross weight) to any APO/FPO address. We use USPS for shipping such items.

We do not regularly use USPS for the bulk of our shipments, so we do not have a regular pickup for this service. Our web site, therefore, does not take orders for USPS shipments. All orders being shipped to APO/FPO addresses need to be submitted over the phone at (800) 982-8273 or (440) 934-8130, or they can also be faxed to us at (440) 934-3122.

Also, since we do not have a regular pickup with USPS, processing and shipping times for orders being sent to APO/FPO addresses may be extended by a few extra business days.