Our Pricing Policy
With so many different dealers on the web today, and with the many
different prices available, for even a single product, things can be
very confusing and frustrating to figure out. The web is full of all
sorts of dealers - from huge 'big-box' retailers taking their inventory
to the web, to fly-by-night and one-man operations working out of their
basements. Adding to the frustration is the fact that not everyone is
trying to sell you the same product. A large number of e-tailers are
selling used, open box or gray-market merchandise (overseas versions of
products or products that are acquired through illegitimate or
unauthorized channels). Others are advertising a product at an
unbelievable price, and then placing your order on backorder status when
you don't buy any of their overpriced accessory items. Why the hassle?
Here at BPAV.com, our goal is to make things as easy as possible for our
customers to buy from us. We only carry genuine USA retail products, we
don't play any games and we are very aggressive in pricing the products
we carry and their related accessory items. We routinely scour what we
know to be the legitimate dealers on the web to make sure we're
consistently providing you the best delivered prices available. We also
are constantly working with the manufacturers to make sure we get the
latest pricing information so we can reflect any changes immediately in
our prices listed on our web site.
We are confident that we are providing you the best delivered prices on
the genuine USA retail products we carry, every day. We do not make
money on outrageous shipping charges as some of the other low-ball
priced e-tailers like to do, so while some of them may like to price
themselves a few dollars less than us at any given time, they generally
end up giving you a higher final total than we will after their shipping
prices are factored in.
Price Matching Policy
In general, we do not match prices of the many different online dealers.
This is primarily because of the reasons disclosed above. If everyone
sold the exact same product, if they shipped products to you when they
said they would, and if they all provided somewhat of the same level of
service, that would create an environment where we would be able to
consider price matching. However, that simply does not exist online at
Price changes are central to electronics retail on the web. The more
aggressive the pricing, the more frequent the price changes occur as we
actively seek out new pricing information from the manufacturers. This
is especially true with products such as digital cameras and camcorders,
DVD players and recorders, and computer related products such as
CompactFlash™ and other memory cards. At this time, we do not have a
price protection guarantee and we do not offer credit for price changes
that have occurred after you have received a purchase from us.
Our Return Policy
Returning Merchandise with Manufacturer's Defects:
Within 30 days of the date of shipment, you may return to us:
- Any product, which is still in its like-new condition, in the
original box, and which still includes all originally included
accessory items and packing materials, for exchange only. All
merchandise defects will be verified by BPAV.com's returns department
and must be confirmed prior to shipment of the replacement.
- TVs/Displays 20" or larger and all floor-standing home audio
speakers are factory service only and cannot be returned to BPAV.com.
To combat this inconvenience, we will be happy to help if you need any
assistance obtaining service, or in locating a factory authorized
service center near you. These products, like all of the products we
sell, are fully guaranteed by the manufacturer and this warranty is
included with the product.
Returning Non-Defective merchandise
Within 14 days of the date of shipment, you may return to us:
- Any unopened
product, if the product's packaging is still in its like-new condition
for exchange or credit.
- TVs/Displays 20" or larger and all floor-standing home audio
speakers cannot be returned to BPAV.com.
Items Sold as: "Open Box" or "Refurbished"
All "Open Box" and "Refurbished" products have been tested and are in
working condition before the item is available for sale. All sales of
products sold as Open Box or Refurbished are final. Such products will
not be accepted for replacement or refund.
All returns must meet the conditions above and must be pre-arranged
through our customer service department. Returns should be pre-arranged
by requesting a Return Authorization from our Return Authorization
Request Form, located here
If you have any difficulties, or need assistance, you may contact us by
calling us directly at (800) 982-8273. After your request has been sent,
we will review the request and, if approved, you will be assigned a
Return Authorization (RA) number that will be used to manage the
return/exchange process. Returned merchandise will not be accepted
without having a Return Authorization Number on the outer packaging or
Shipping charges are nonrefundable on any purchase from BPAV.com.
Purchaser is responsible for shipping all merchandise back to our
location for any return or exchange. If the item is defective and being
returned for exchange, BPAV.com will ship any replacement merchandise to
the purchaser via standard ground shipping.
Unopened items being returned for credit, which were originally shipped
under a shipping promotion (such as "Free Shipping" or where the
shipping costs were initially waived) will be assessed an item specific
handling fee. Please contact us for details.
Returns/items that do not meet all of the conditions above may be
subject to a minimum of a 15% re-stocking charge
Any products returned with missing or damaged original contents, or
false claims of defect, condition or damage will be refused or assessed
a minimum restocking fee of 20%, at our discretion.
Our customers’ privacy is our top concern. We make every effort
to protect personal and financial information and will never sell any of
your information to a third party.
Our web site uses SSL (secure socket layering) technology - the
industry standard and safest way to send credit card and personal
information over the Internet. All information sent to us is
automatically encrypted and your financial information, including credit
card numbers, cannot be accessed once transmitted. To ensure your
security, we recommend the use of SSL-capable browsers, such as Netscape
3.0 or Internet Explorer 3.0 or higher.
E-mail and Snail Mail
As we do not share or sell personal information, you will not receive
any unsolicited mailings from any third party to your e-mail or physical
address by submitting them to us.
Any e-mail communication that you receive from us is CAN-SPAM compliant.
If you do not wish to receive e-mails, you can indicate this during your
checkout process or via the 'unsubscribe' link in all of our e-mail
All personal information collected from our customers will be
used only by BPAV.com and will never be sold to a third party. Unique
identifiers such as a customer number or Sale IDare automatically
generated by our system and are tied to the order process. Billing
information and financial information is used only for order and payment
authorization procedures and shipping information is used only for order
authorization and shipment purposes. After the order is fulfilled the
order information and the customer's information remains stored in our
secure database. All financial information is encrypted and not
accessible by any BPAV.com associates.
customer number and session information so as to enable you to add
products to your shopping cart and to pull the information you have
submitted from our secure database. All cookie information is encrypted
automatically log you into your account so you do not have to re-enter
your password each time you visit. The cookie does not gather any
information from your computer or profile your system. We do not store
any personal information within our cookies.
We do not profile our customers or our customers' systems. The
only other information about our web site's visitors that we collect are
the links through which our customers arrive, other session specific
information (such as length of visit to our site, etc) and where our
visitors click, throughout our site, during the shopping experience.
The BPAV.com web site contains links to other web sites. These other
sites may operate under a completely different set of privacy policies
and BPAV.com cannot be held responsible for the privacy practices or
content of these external sites.