Our Return Policy

Returning Merchandise with Manufacturer's Defects:

Within 30 days of the date of shipment, you may return to us:

• Any product, which is still in its like-new condition, in the original box, and which still includes all originally included accessory items and packing materials, for exchange only. All merchandise defects will be verified by BPAV.com's returns department and must be confirmed prior to shipment of the replacement.
• TVs/Displays 20" or larger and all floor-standing home audio speakers are factory service only and cannot be returned to BPAV.com. To combat this inconvenience, we will be happy to help if you need any assistance obtaining service, or in locating a factory authorized service center near you. These products, like all of the products we sell, are fully guaranteed by the manufacturer and this warranty is included with the product.  We do not accept returns on home theater screens.
  

Returning Non-Defective merchandise

Within 14 days of the date of shipment, you may return to us:

• Any unopened product, if the product's packaging is still in its like-new condition for exchange or credit.
• TVs/Displays 20" or larger and all floor-standing home audio speakers cannot be returned to BPAV.com.
  

Items Sold as: "Open Box" or "Refurbished"

All "Open Box" and "Refurbished" products have been tested and are in working condition before the item is available for sale. All sales of products sold as Open Box or Refurbished are final. Such products will not be accepted for replacement or refund.

All returns must meet the conditions above and must be pre-arranged through our customer service department. Returns should be pre-arranged by requesting a Return Authorization from our Return Authorization Request Form. If you have any difficulties, or need assistance, you may contact us by calling us directly at (800) 982-8273. After your request has been sent, we will review the request and, if approved, you will be assigned a Return Authorization (RA) number that will be used to manage the return/exchange process. Returned merchandise will not be accepted without having a Return Authorization Number on the outer packaging or shipping label.

Shipping charges are nonrefundable on any purchase from BPAV.com. Purchaser is responsible for shipping all merchandise back to our location for any return or exchange. If the item is defective and being returned for exchange, BPAV.com will ship any replacement merchandise to the purchaser via standard ground shipping.

Unopened items being returned for credit, which were originally shipped under a shipping promotion (such as "Free Shipping" or where the shipping costs were initially waived) will be assessed an item specific handling fee. Please contact us for details.

Returns/items that do not meet all of the conditions above may be subject to a minimum of a 15% re-stocking charge

Any products returned with missing or damaged original contents, or false claims of defect, condition or damage will be refused or assessed a minimum restocking fee of 20%, at our discretion.